To help provide timely service to our patients, we prefer to schedule all visits. If you are later than fifteen minutes for your appointment, we will try to work you into the schedule.  Out of courtesy to our other patients, we may be forced to ask you to reschedule your appointment.  We require at least 24 hour notice if you need to cancel/change your appointment to avoid a cancellation fee.

Occasionally, despite our best efforts, we may run late. This can happen for a variety of reasons.  Sometimes children are sicker than expected, they may need breathing treatments or even be sent to the hospital.  We will keep you informed so that you have the option of rescheduling your appointment.
We understand that children can get sick at anytime.  We have sick/acute care visits every day, including weekends.  We will do our best to give you the soonest time available that fits your need.  We do recommend you call to schedule your sick appointment (see walk-in policy).  If you have a medical emergency during office hours, we will do our best to see your child immediately or refer you to the appropriate facility. In order to reduce anxiety while your child is sick, we have many resources, you can access so that you can feel confident in making appropriate decisions. We have a symptom checker and a lot patient education materials on our website.  This is available 24 hours a day 7 days a week.  But if there is ever an answer to a question you can't find, you feel your child needs be seen, or you just need advice do not hesitate to call.

If you would like us to see more than one child, please schedule both children when you make your appointment. Without an appointment, we may not be able to see a sick sibling right away, and you may be asked to wait, while the provider sees a scheduled patient.  We do not make sick visits prior to the day of the visit.  The exception is at the very end of the day for the next morning, if appointments are available.  We have found that many children improve prior to the appointment and then their appointment slot cannot be filled. 

After your sick visit please visit our patient portal.  You will find a clinical summary of your visit and website address or links for more information about your child's illness.

Some sick visits may require a follow up, like a ear infection or pneumonia.  Please schedule these before you leave the office.
Well visits are extremely important.  They allow us to monitor your child’s growth and development, give vaccinations in a timely fashion, and also to help with parenting advice.   Well visits are usually scheduled ahead of time.  The best time to schedule is at the time of your child’s checkup.  This will allow you to get the appointment that fits your schedule the best.  Parents or Guardians must accompany children for well visits.
The well visit schedule as recommended by the American Academy of Pediatrics is as follows.  The first visit should be 2-3 days after your child leaves the hospital.  Children are then seen for well visits at the following ages, 1 month, 2 month, 4 month, 6 month, 9 month, 12 month, 15 month, 18 month, 2 year (24 month), 30 month,  3 years and then yearly.   

We will see your child from birth to age 18, and up to 21 if they remain in school. After this time it will be necessary to find an Adult Primary Care Physician. 

After your well child check up, visit our patient portal for a summary of your visit, handouts, and access to your child's growth measurements and vaccine record.

We may have a well visit available on the day you call, but they are limited.  If you need an appointment during our night hours, please plan to make your appointments in advance because they are limited.  For this reason if you make a night hour appointment and you can’t make the appointment, it is extremely important you give us as much notice as possible.  
We will do our best to remind you in a way that is best for you, by using texts, email or phone calls.  Please confirm the appointment when you receive one.  If we do not receive a confirmation we will try to call you.   Please make sure we have the appropriate contact information.  You can contact us or update it yourself on the patient portal.
If an emergency should arise, please call 911. Emergencies are considered to be those conditions that are life-threatening: loss of consciousness, severe bleeding, seizure, etc. In the case of minor emergencies (lacerations, cuts, mild fractures, sprains), please call our office first for instructions.
Walk-in appointments are discouraged.  Walk-in patients can increase the wait time of patients that already have appointments.  If we have an opening we will fit you in at that time.  If our schedule is booked at that time, we will provide you with the next available appointment.
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